Please find below information regarding technology support that includes both self-help resources and how to request technology support. Also scroll down if you are not receiving Northfield News.

Self Help Resources:

• Not Receiving Northfield emergency texts?

   

  • Please text 675-87 "yes" from the cell phone on file in HCPSS Connect Family File.

  • If you do not receive a confirmation message, go to https://www.hcpss.org/hcpss-news/faq/ for information on how to troubleshoot. Text alerts will be sent to the mobile phone number identified in Family File.

  • If you were opted-in to receive text messages last year, and your phone number has not changed, you do not need to opt-in again.

• Student Technology Resources: Provides guides, resources and videos for HCPSS student technology. Below are some direct links to commonly used resources:

  • Canvas Orientation - includes how to navigate Canvas

  • Google Meet - includes a video overview of how to login

  • Chromebooks - provides a variety of resources for using an HCPSS Chromebook
     

• Password and Username Self-Service: Allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked off the hcpss.me website, which also includes user directions.
   

• HCPSS Connect Parent Resources: Provides HCPSS Connect—including Synergy, Canvas, and Family File—guides and videos for parents. 

• Onsite Technology Center.

https://hcpss.me/join-chromebook-to-wifi/ for directions to connect your Chromebook to your home WiFiQuick Links - Need How-to Tech information?