Please find below information regarding technology support that includes both self-help resources and how to request technology support. Also scroll down if you are not receiving Northfield News.
Student Technology Resources: Provides guides, resources and videos for HCPSS student technology. Below are some direct links to commonly used resources:
Password and Username Self-Service: Allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked off the hcpss.me website, which also includes user directions.
HCPSS Connect Parent Resources: Provides HCPSS Connect—including Synergy, Canvas, and Family File—guides and videos for parents.
Staff will attempt to resolve the issue, and if unsuccessful will provide directions for exchanging the broken device for a working one at the school system’s Onsite Technology Center:
Effective on Tuesday, August 17, the HCPSS Technology Support Center site at the ARL is now closed.
At this time, student devices may be returned to the Technology Support Center at Old Bushy Park.
Students who return broken devices will receive new devices at their school once the school year begins.
HCPSS will open a new Technology Support Center as soon as possible. When one opens, that information will be posted online and shared with staff and families.
Technology Support Center summer hours are currently in effect:
Please note that Technology Support Centers are closed any day that HCPSS offices are closed.
https://hcpss.me/join-chromebook-to-wifi/ for directions to connect your Chromebook to your home WiFiQuick Links - Need How-to Tech information?
https://hcpss.me/account-self-service/ if you forgot your username and password
https://hcpss.instructure.com/courses/77796 for common self-help resources
PLEASE NOTE : We have received many calls that students have not been able to log on or access grid view on their Chromebooks. If that happens, please complete the following steps:
1. Shut down
2. Turn on and log in
3. Click “ok” when prompted to update Chrome
4. Let the update finish before doing anything
THANK YOU as we work together to support our students!