Please find below information regarding technology support for fall virtual instruction that includes both self-help resources and how to request technology support. Also scroll down if you are not receiving Northfield News.
Student Technology Resources: Provides guides, resources and videos for HCPSS student technology. Below are some direct links to commonly used resources:
Password and Username Self-Service: Allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked off the hcpss.me website, which also includes user directions.
HCPSS Connect Parent Resources: Provides HCPSS Connect—including Synergy, Canvas, and Family File—guides and videos for parents.
Staff will attempt to resolve the issue, and if unsuccessful will provide directions for exchanging the broken device for a working one at the school system’s Onsite Technology Center.
https://hcpss.me/join-chromebook-to-wifi/ for directions to connect your Chromebook to your home WiFi
https://hcpss.me/account-self-service/ if you forgot your username and password
https://hcpss.instructure.com/courses/77796 for common self-help resources
PLEASE NOTE : We have received many calls that students have not been able to log on or access grid view on their Chromebooks. If that happens, please complete the following steps:
1. Shut down
2. Turn on and log in
3. Click “ok” when prompted to update Chrome
4. Let the update finish before doing anything
If you completed your Family File and you are still NOT getting Northfield News in your email, please use this form to report issues about receiving HCPSS district/school emails and/or text messaging.
THANK YOU as we work together to support our students!